Air Canada and Air Transat are now refunding flights, vacation, or travel credits cancelled due to COVID-19.
Air Canada will accept refund requests for your flights, vacation, or travel credits, until June 12, 2021.
Air Transat will accept refund requests for travel credits, according to the initial method of payment, until August 26, 2021.
670 members shared their perspective with us on at least one of the three member surveys. We now have a wealth of information thanks to you, and we are excited to share the findings with you as well as the actions we are taking in response to your feedback. Have a look!
In January 2021, Desjardins will be sending out the year-end financial statements. To make sure that you receive them, it's important that your home and email addresses are up to date in their systems.
Log in to dfs.ca/GroupPlanMember (note that the login url is changing!) and click My profile to verify that your home address is up to date, and confirm your email addresses if you receive electronic statements.
Thank you to all who participated in part one of the Plan Member Survey conducted by Cathexis. We’ve already received the results, and are assessing the findings. We had a great response to the first survey, which was completed by 498 members. The majority of members feel their needs are “completely” or “mostly” met by AOMBT, but there are areas where we need to do better. Read more about what members are saying in this one-page summary.
You’ll receive the second survey in your inbox this week.