News from Beneva
March 2, 2023
As of March 15, 2023, you’ll notice new functionalities in the claim tool in the Customer Centre. Submitting claims online will be simplified. The process for checking if you’re eligible to submit a claim will also be more intuitive, with more health care categories available.
- Simplified and intuitive search engine to select the proper health care claim.
- Benefit eligibility: more health care categories and summarized protection.
- Provider search: provider type generated in real time in search results.
- Colour-coded claim status indicates if a claim requires special attention.
Not registered for the Customer Centre yet? Activate your online account in order to submit claims online or via the app by going to the Beneva/SSQ customer centre. Click "Activate account," then "Plan Member." You can find your policy and certificate number on your Beneva/SSQ benefits card, which you’ll receive at your home address 4-6 weeks after enrolling, or by calling the Trust. To mail your claim, download the appropriate claim form from the Beneva/SSQ customer centre, and submit it to the address on the form.