Careers

Benefits Administrator 

The AOMBT proudly administers a comprehensive benefits program designed specifically for registered midwives in Ontario and other eligible members of the midwifery community. Guided by a Board of ten Trustees and supported by a dedicated team of skilled professionals, we deliver a program that is equitable, continuously evolving, and competitive within the broader benefits landscape.

Our commitment is to provide a best-in-class experience—ensuring plan members receive the support they need, when they need it, with care and integrity at the heart of everything we do.

Purpose

The Benefits Administrator plays a key role within the AOM Benefits Trust (AOMBT), providing front-line support to plan members and executing core benefits administration functions. Reporting to the Director of Benefits and working collaboratively within a team environment, this position ensures the efficient delivery of member services and supports the broader benefits team through various administrative responsibilities.

The ideal candidate is a proactive self-starter who thrives both independently and in a collaborative setting. This role is well suited to individuals who excel in dynamic, fast-paced environments and are committed to delivering high-quality service.

Responsibilities

Member Service Support

• Serve as the first point of contact for plan member inquiries via phone, email, and the AOMBT website, delivering prompt, courteous, accurate, and knowledgeable responses.
• Respond to a broad range of benefit-related inquiries, including coverage details, eligibility, adding or removing dependents, life event changes, salary updates, and general plan navigation.
• Provide clear guidance on benefit eligibility, plan features, and administrative processes, ensuring members feel informed, supported, and confident in their understanding of the plan.
• Proactively manage member communications by issuing timely notifications related to benefit changes, required documentation, upcoming deadlines, premium payments, and plan updates.
• Initiate proactive outreach to members to request missing or outstanding information required for eligibility, enrollment, life event processing, or premium reconciliation, ensuring compliance with plan rules and timelines.
• Monitor and manage member benefit premium delinquencies, issuing clear and timely communications and working collaboratively with members to resolve outstanding balances in accordance with AOMBT policy.
• Maintain accurate records of member interactions, communications, and documentation to support efficient follow-up and consistent service delivery.
• Uphold a high standard of customer service, fostering trust and member satisfaction while handling sensitive personal and financial information with discretion, professionalism, and confidentiality.

Member Database Support

• Act as the primary administrator for maintaining accurate and up-to-date member data across AOMBT’s internal systems and external provider platforms.
• Process and track all new registrant (NR) enrolments and follow-ups, ensuring timely onboarding and accurate data entry.
• Collaborate with the Association of Ontario Midwives (AOM), midwifery practice groups, and individual members to update records related to member status, salary changes, and dependent information.
• Conduct regular audits to ensure data integrity and compliance with privacy and data protection standards.
• Prepare and submit routine reports to insurance and investment carriers, reflecting member updates, enrolments, terminations, and other 

Benefits Administration

• Act as the primary administrator responsible for maintaining accurate, complete, and up to date member data across AOMBT’s internal systems and external insurer and service provider platforms.
• Process, track, and manage all New Registrant (NR) enrolments, ensuring timely onboarding, accurate data entry, appropriate follow up, and clear communication with members and stakeholders throughout the enrolment process.
• Collaborate closely with the Association of Ontario Midwives (AOM), midwifery practice groups, and individual members to update and validate records related to member status, eligibility, salary changes, life events, and dependent information.
• Proactively identify and resolve data discrepancies, missing information, or inconsistencies to support accurate benefit administration and minimize downstream issues.
• Conduct regular audits and reviews of member data to ensure data integrity, accuracy, and compliance with privacy legislation, data protection standards, and AOMBT governance requirements.
• Prepare, validate, and submit routine and ad hoc reports to insurance and investment carriers, accurately reflecting member enrolments, terminations, status changes, salary updates, and other required data.
• Ensure all data exchanges with external providers are timely, secure, and aligned with contractual and regulatory requirements.
• Maintain thorough documentation of processes, updates, and reporting activities to support audit readiness, continuity, and operational transparency.

Administrative Support

• Provide general administrative support to the benefits team, including document preparation, scheduling, file management, and internal communications.
• Assist in the development of member education materials, such as PowerPoint presentations, handouts, and digital resources, to support outreach and engagement.
• Participate in cross-functional projects and initiatives that support AOMBT’s mission and strategic goals, including system enhancements, process improvements, and member experience initiatives.
• Step in to support leave-related queries and other team functions as needed, demonstrating flexibility, initiative, and a collaborative team spirit.

Operational & Administrative Support

• Process monthly Staff and Midwives Remittances.
• Prepare Arrears Reports for Finance and contribute to Budget Reports through membership audits and reconciliation.
• Manage member additions/terminations on the Wellness Spending Account and MFAP platforms
• Audit and process monthly WSA withdrawals, reconcile quarterly contribution files, and audit terminations for WSA tracking.
• Act as the primary contact for Desjardins GRSP inquiries.
• Manage member updates on the GRSP site and conduct monthly audits of the Missing Information Report.
• Maintain demographic feeds to external systems & providers and support administration of Interpractice Care Agreements (ICA).
• Advance Quality Improvement – Participate in planning, implementing, monitoring, and reporting on quality improvement efforts across the Trust, including automation and efficiency initiatives, to enhance service quality, operational efficiency, and member experience

Skills and Qualifications Required

Education:
Post-secondary education in Business Administration, Human Resources Management, or a related discipline. Additional training or certification in benefits administration or payroll is an asset.

Experience:
Minimum of 3 years of progressive experience in group benefits administration, insurance, or a related analytical role. Experience managing benefit enrolments, terminations, and member data in a high-volume environment is essential.

Customer Service Excellence:
Proven ability to deliver exceptional service to plan members, with a strong focus on empathy, clarity, and professionalism.

Technical Proficiency:
Demonstrated experience with HRIS systems, membership databases, and electronic data interface platforms, combined with advanced, mandatory proficiency in Microsoft Excel for data management, analysis, reconciliation, and reporting, and strong working knowledge of Microsoft Word, Outlook, and PowerPoint

Data Management & Integrity:
Strong attention to detail and accuracy in managing sensitive member data. Ability to conduct audits and ensure compliance with privacy standards.

Analytical & Organizational Skills:
Excellent analytical skills with the ability to interpret data, identify trends, and support reporting needs. Highly organized and capable of managing multiple priorities and deadlines.

Communication & Collaboration:
Strong written and verbal communication skills. A collaborative team player who demonstrates initiative and supports cross-functional projects.

Adaptability & Initiative:
Comfortable working in a fast-paced, evolving environment. Demonstrates flexibility in taking on new responsibilities and supporting team needs.

Professionalism & Confidentiality:
Mature, courteous, and diplomatic. Trusted to handle confidential information with integrity

This position offers an excellent and dynamic work setting that promotes collaboration and professional development. The Trust is committed to fostering a healthy work‑life balance. The role is primarily remote; however, occasional in‑office attendance is required as needed. The Trust’s office is located near the Sherbourne subway station in Toronto. This full-time position offers a competitive salary and benefits package.

The AOM Benefits Trust is committed to inclusive and accessible employment practices. We encourage all qualified individuals including Indigenous peoples, persons from visible minorities, persons with disabilities, LGBTQ2s+ persons and others who may contribute to a diverse workplace to apply. If you require accommodation measures to fully participate in our application or hiring processes, appropriate accommodations will be provided.

Hours of Work: Full-time, 35 hours per week with occasional requirement for overtime.

Deadline: March 13, 2026

To apply please send your cover letter and resume to info@midwivesbenefits.ca.